A large coastal township in New Jersey engaged Radiant Resources to address significant IT and business operation challenges, including outdated systems, paper-based processes, security vulnerabilities, and disconnected departments. Through thorough, department-by-department interviews, comprehensive analysis, and a strategic plan, Radiant provided targeted recommendations to transform inefficient, manual processes into modernized, streamlined, integrated operations.

Challenges Identified

Challenges Identified
Challenges Identified

Despite the township having a capable IT team and core infrastructure, Radiant's deep diagnostic process revealed critical challenges due to:


  • Legacy systems and manual processes creating inefficiencies in agenda creation, payroll, licensing, and records management.
  • Security risks including the absence of formal cybersecurity training for staff, no threat hunting or logging solutions, and manual credential offboarding.
  • Overlapping functions between departments such as Public Works and Parks, leading to duplicated purchases and effort.
  • Lack of integrated systems for HR, finance, licensing, and records, resulting in duplicated work, compliance risks, and reduced transparency.
  • Critical operational bottlenecks in departments such as Personnel, Police, Construction, Tax Collection, and Emergency Services.

Radiant Resources' Approach and Solutions COPY

Radiant Resources' Approach and Solutions

Radiant began with a deep discovery process, conducting interviews across IT, administrative, and operational departments, as well as a review of existing software and workflows. The thorough examination and analysis uncovered bottlenecks and risks. Radiant categorized by severity a series of challenges with recommendations for solutions, including:


Step 1
Modernizing Technology and Security

  • Upgrading agenda creation with SaaS-based platforms to automate workflows and improve visibility.
  • Introducing digital archiving systems to reduce reliance on microfilm and paper storage.
  • Implementing security measures such as multi-factor authentication, credential automation for offboarding, and recommendations for township-wide cybersecurity training.
  • Supporting the adoption of project management software, HRIS systems for onboarding and benefits tracking, and digital asset management to provide better control and visibility.


Step 2
Expanding Digital Payments and Service Access

Expanding digital payment options for licensing, recreation programs, and municipal fees, creating easier access for residents.



Step 3
Process Consolidation and Efficiency

Consolidating overlapping departments to reduce duplication of equipment and staffing.



Step 4
Department-Specific Solutions

Addressing specific departmental needs, such as GIS dispatch improvements for emergency services, modernization of animal licensing, and integration of construction permitting with mobile field tools.


Results Achieved

Results Achieved
Results Achieved

Radiant's examination and analysis gave the township extensive recommendations and guidance for measurable and lasting improvements:

  • Automated workflows to cut meeting preparation time in half.
  • Digital licensing to reduce manual effort and increase compliance.
  • Online payments to boost resident access, participation, and revenue.
  • Department consolidation for meaningful operating cost reductions.
  • Digital archiving to reduce physical storage needs and streamline record retrieval.
  • Secure financial systems with improved internal controls to close gaps and mitigate risks.
  • Enhanced staff training and adoption planning to ensure new systems were embraced effectively across departments.


Long-Term Impact

Long-Term Impact

Long-Term Impact

A transition to cloud-based, scalable systems supports ongoing digital transformation and operational resilience. By recommending cost-effective, logical technology upgrades, process reengineering, and strengthened internal controls, Radiant Resources positioned the township for sustained efficiency, transparency, and cost savings. The case demonstrates Radiant's capability to address complex municipal challenges through comprehensive assessment, targeted solutions, and strategic planning.