A large coastal township in New Jersey engaged Radiant Resources to address significant IT and business operation challenges, including outdated systems, paper-based processes, security vulnerabilities, and disconnected departments. Through a thorough, departmentby-department analysis and targeted modernization plan, Radiant transformed inefficient, manual processes into streamlined, integrated operations.

Challenges Identified

Radiant Resources began with extensive interviews across IT, administrative, and operational departments, as well as a review of existing software and workflows. This deep diagnostic process revealed:

  • Legacy systems and manual processes creating inefficiencies in agenda creation, payroll, licensing, and records management.
  • Security risks including the absence of formal cybersecurity training for staff, no threat hunting or logging solutions, and manual credential offboarding.
  • Overlapping functions between departments such as Public Works and Parks, leading to duplicated purchases and effort.
  • Lack of integrated systems for HR, finance, licensing, and records, resulting in duplicated work, compliance risks, and reduced transparency.
  • Critical operational bottlenecks in departments such as Personnel, Police, Construction, Tax Collection, and Emergency Services.

Radiant Resources' Approach and Solutions

1. Modernizing Technology and Security
Radiant replaced and upgraded key systems with cloud-based and modern software platforms. A SaaS-based agenda management system automated council agendas and approval workflows, cutting delays and manual tasks. Licensing data was integrated into Spatial Data Logic for online payments and compliance. A digital archiving platform, Sunrise Recordsmine Phase 2, was introduced to replace microfilm and allow electronic access to records.

Security measures were reinforced through financial system upgrades, introduction of multi-factor authentication, and recommendations for township-wide cybersecurity training, credential automation, and potential outsourced CISO services.

2. Expanding Digital Payments and Service Access
Online payment options were expanded for services including pet licensing, beach passes, and recreation programs. Community Pass centralized registration and payments, reducing in-person traffic and administrative overhead.

3. Process Consolidation and Efficiency
Radiant recommended and supported merging Public Works with Parks and Grounds to share equipment, align staffing, and streamline operations. Cross-department workflow improvements included potential integration of HR systems, payroll automation, and asset management platforms.

4. Department-Specific Solutions

  • Personnel: Recommended implementing a Human Resources Information System
  • (HRIS) to automate onboarding, benefit tracking, FMLA management, and seasonal hiring processes.
  • Police and Emergency Services: Addressed GIS dispatch accuracy issues, recommended improved asset tracking, and reduced reliance on paper records.
  • Construction: Supported SDL adoption for inspections and permitting, preparing for a fully paperless process.
  • Tax Collection: Provided strategies for modernizing microfilm storage and compliance with state archiving requirements.

Results Achieved

  • Automated agenda creation and approvals reduced meeting preparation time by 50%.
  • Fully digital animal licensing improved compliance and reduced shelter traffic.
  • Department consolidation achieved a 5-10% reduction in operating costs.
  • Digital archiving reduced physical storage needs by 40%.
  • Online payment systems increased resident access to services, improving participation and revenue.
  • Security posture improved with updated financial systems and recommendations for comprehensive cybersecurity training.

Long-Term Impact

The transition to cloud-based, scalable systems supports ongoing digital transformation and operational resilience. By combining technology upgrades, process reengineering, and strengthened internal controls, Radiant Resources positioned the township for sustained efficiency, transparency, and cost savings. The case demonstrates Radiant's capability to address complex municipal challenges through comprehensive assessment, targeted solutions, and strategic planning.