General Information and Services
How can Radiant Resources help me?
Delivering highly catered IT solutions that solve your business challenges is at our core. We pair leading hardware and software platforms with our technical expertise and proven methodology to drive successful engagements and become your trusted advisor and partner on your IT journey. If you already have a solution in place and need some implementation or technical assistance, we can help. If you are unsure what you need to address your issue, we will work with you to understand the issue and recommend a solution that meets your budget.
What industries does Radiant Resources specifically serve?
Aerospace & Defense, Automotive, Engineering & Construction, Financial Services & Banking, Healthcare, High Tech & Electronics, Higher Education & Research, Insurance, Media, Pharmaceuticals, Public Sector, Service Provider, Telecommunications, Transportation & Storage, Utilities.
Am I too small to engage Radiant Resources' assistance?
As much as we'd love to work with everyone, we know there are companies for which we are not the right fit. Rather than tell you how great we are, we think it is more important to provide you with unbiased information you can use to make the right IT decision for your organization. We will not waste your time; rather we will empower you with the knowledge you need to choose the solution that best aligns with your unique needs and objectives. Ultimately, your success is our success, and we believe in fostering honest and mutually beneficial partnerships.
Why should I pay for your services when I can do it myself?
There are many resources available for DIY IT solutions. However, Radiant's services offer several significant advantages:
- Expertise: Radiant brings specialized knowledge and experience to the table. We stay up-to-date with the latest technologies, trends, and best practices, ensuring you benefit from our expertise.
- Efficiency: We will save you time and effort by quickly assessing your needs, developing catered solutions, and implementing them efficiently, freeing you up to focus on your core business activities.
- Cost-effectiveness: Radiant ensures that you will avoid costly mistakes while optimizing your IT infrastructure, streamlining processes, and identifying opportunities for cost savings.
- Customized Solutions: We will always provide personalized solutions that address your unique IT challenges and goals, maximizing the value you receive from technology investments.
- Future-proofing: Technology is constantly evolving, and Radiant will help future-proof your organization by recommending scalable solutions that adapt to your changing needs over time
What is Radiant Resources' approach to project management?
Our talented project team follows a thorough, precise process from discovery to delivery, ensuring a deep understanding of your IT challenges. Partnering closely with you, we craft tailored solutions aligned with your goals. Through attentive listening and inquiry, we identify your organization's hurdles and propose effective plans to address them. Our strategic proposals outline essential technologies and services crucial for your success. We will communicate the project objectives and detailed plan to build a strong implementation team that monitors, evaluates, and documents progress against the set goals. Radiant remains actively engaged in testing and troubleshooting until the solution is stable and the handover is seamless.
How long has Radiant Resources been providing technology services?
Radiant Resources started life as a desktop and server reseller in 1993. Innovation has driven enormous changes in the IT industry; as the industry goes, so goes Radiant. Our portfolio of services reflects the needs of our customers...secure cyber recovery and business continuity, cloud migrations, SaaS licensing, observability solutions, and experienced technical resources. And if your needs include a server, we can still help you there.
What certifications does Radiant Resources have?
As a woman-owned business, we proudly hold many national, state, and city WBE certifications: WBENC WBE Certified, Woman-Owned Small Business, NYState WBE Certified, NYC WBE Certified, NYC School Construction Authority WBE Certified, NJ WBE Certified, NJ Certified Small Business, NYS OGS Contract - Splunk Inc, NYS OGS Contract - Samsung, NYC Passport- Project-Based IT Consulting Services, NCPA Contract #01-97- Authorized Reseller, NCPA Contract #01-137 - Dell and Rubrik Authorized Reseller.
Do I really need cyber insurance?
Whether your business needs cyber insurance depends on various factors such as your industry, size, cybersecurity posture, risk tolerance, regulatory environment, and budget. Here are some key questions to consider.
What are my business's current current cybersecurity posture and capabilities?
Could we absorb the costs associated with a cyber incident without significant disruption?
Are there specific industry or jurisdiction regulations or compliance standards we need to meet?
Do we work with partners, clients, or vendors that require cyber insurance as part of contractual agreements?
The decision to purchase cyber insurance should be based on a thorough assessment of your business's specific needs, risks, and resources. Consulting with Radiant Resources and insurance professionals can help you make an informed decision tailored to your circumstances.
What are my business's current current cybersecurity posture and capabilities?
Could we absorb the costs associated with a cyber incident without significant disruption?
Are there specific industry or jurisdiction regulations or compliance standards we need to meet?
Do we work with partners, clients, or vendors that require cyber insurance as part of contractual agreements?
The decision to purchase cyber insurance should be based on a thorough assessment of your business's specific needs, risks, and resources. Consulting with Radiant Resources and insurance professionals can help you make an informed decision tailored to your circumstances.
Technical and Post-Project Support
Does Radiant Resources offer support after project completion?
We offer a comprehensive suite of technical proficiency, robust organizational capabilities, and extensive experience tailored to address the intricacies of your most challenging projects. Our commitment ensures continuous availability to meet our clients' needs promptly. Moreover, we provide comprehensive training and post-project support to foster your team's progression and promptly address any arising issues.
Can you recommend a cloud solution for a small business?
While Radiant is partnered with several cloud providers, for small businesses, it's essential to consider factors like affordability, scalability, ease of use, and reliability when choosing a cloud solution. Here are some suggestions:
This is by no means a comprehensive list of options. Radiant will always consider your specific requirements, budget, integration needs, and the level of support and security the provider offers. We will always tailor our recommendations to fit your needs and goals.
- Microsoft 365 provides a range of cloud-based productivity and collaboration tools such as Outlook, Word, Excel, PowerPoint, Teams, and OneDrive. It's well-suited for businesses already familiar with Microsoft products and offers different subscription plans.
- Dropbox Business offers cloud storage, file synchronization, and collaboration tools tailored for businesses. It provides features like file sharing, team folders, advanced admin controls, and integrations with various third-party apps.
- Amazon Web Services offers a comprehensive suite of cloud computing services, including computing power, storage options, database services, machine learning, and more. While it may be more technical and require some expertise to manage, it provides high scalability and flexibility
This is by no means a comprehensive list of options. Radiant will always consider your specific requirements, budget, integration needs, and the level of support and security the provider offers. We will always tailor our recommendations to fit your needs and goals.
Do we really need active support for our firewall?
Radiant strongly advises that firewall support be active as a fundamental measure to counter the dynamic cybersecurity challenges confronting modern businesses. Allowing firewall support to lapse exposes your network to unauthorized access and various cyber threats, including data breaches, malware, ransomware, and more. While the firewall retains its efficacy in screening incoming and outgoing traffic for known threats, the absence of active support renders it incapable of detecting or scrutinizing nascent threats. Active support provides new firmware releases, security patches, and bug fixes, bolstering defenses against emerging threats.
Can you support our servers, storage, or networking equipment after the manufacturer's End of Service Life (EOSL)?
Radiant is partnered with one of the largest independent IT maintenance providers to support our clients' EOSL equipment around the world. Our customized, global IT support services are designed to minimize your costs while providing comprehensive multi-platform hardware maintenance plans.
Do I really need to back up my M365?
In short, yes. Although Microsoft provides robust data protection measures for its cloud services, these primarily focus on infrastructurelevel protection, such as redundancy and disaster recovery. However, this does not guarantee the ability to recover data at specific points in time or protect against various forms of data loss, including accidental deletion, user errors, malicious activities, or ransomware attacks. Additionally, M365 retention policies might not encompass all your data or retain it for as long as necessary. By backing up your data, you gain control over retention periods and ensure the availability of a fallback option in case of data loss incidents. Implementing a comprehensive backup strategy for your M365 environment helps mitigate the risks associated with data loss and contributes to maintaining business continuity.
Partnerships and Vendors
What distributors do Radiant Resources work with?
Arrow Electronics, Ingram Micro, TD Synnex, Carahshoft, Thomastech, Distology, DLT Solutions, EC America.
Who does Radiant Resources partner with?
Identifying and implementing the right solutions to meet your goals is at the heart of what we do. Radiant Resources is your trusted advisor and partner on your IT journey, from fulfillment to implementation to postproject support. Please see our IT Partnerships page for a listing of our current partners.
Pricing and Payment
What payment methods do you accept?
While the preferred payment method is ACH, Radiant Resources also accepts most major credit cards. There is a 3.5% transaction charge for all credit card sales.
Additional Support
What if I have more questions?
If you don't see what you need here, call us at 732-292-9100 x107.